Principal Technical Program Manager, Strategic Program Management

Summary

Principal Technical Program Manager leading large-scale, high-visibility cross-functional strategic programs at ServiceNow. Translates business objectives into execution strategy, owns project planning and delivery from conception through operations, and organizes complex problems into prioritized milestones with clear success criteria. Operates as an AI-native program manager, using AI tools to synthesize intelligence, surface risks, and provide leadership with actionable insights. Requires 12–15+ years driving complex global change initiatives in TPM, strategic program management, M&A integration, or management consulting.