Network Engineer

Summary

This Level 2 Network Engineer role involves answering client support calls, owning technical issues end-to-end from initial contact through resolution, and performing structured troubleshooting across Windows, Active Directory, Microsoft 365, networking (LAN/WAN, VLANs, routing, switching, firewalls, VPNs, wireless), and cloud infrastructure. The engineer coordinates with SMEs and vendors while maintaining client communication, escalates intelligently without relinquishing ownership, and documents findings to build institutional knowledge. Key expectations include first-contact resolution, root-cause analysis, mentoring Level 1 engineers, and participation in infrastructure projects.