remote-monitoring-and-management jobs in San Diego

This Level 2 Network Engineer role involves answering client support calls, owning technical issues end-to-end from initial contact through resolution, and performing structured troubleshooting across Windows, Active Directory, Microsoft 365, networking (LAN/WAN, VLANs, routing, switching, firewalls, VPNs, wireless), and cloud infrastructure. The engineer coordinates with SMEs and vendors while maintaining client communication, escalates intelligently without relinquishing ownership, and documents findings to build institutional knowledge.…See more Key expectations include first-contact resolution, root-cause analysis, mentoring Level 1 engineers, and participation in infrastructure projects.

Install, configure, maintain, and troubleshoot network infrastructure, servers, workstations, and IT systems for client environments. Provide remote and onsite technical support, manage Active Directory and cloud platforms (Azure, AWS), and recommend technology solutions aligned with client needs.…See more Document work in ticketing systems, escalate complex issues, and identify opportunities to improve system performance, security, and reliability.