Implementation Manager - Moveworks

Summary

As Implementation Manager for Moveworks at ServiceNow, you will oversee on-time, on-budget delivery of the AI platform to enterprise customers, managing scope, timeline, risk, and resourcing. You'll lead customers through initial implementation and new product launches, help them build agentic AI workflows, and drive adoption through change management best practices. The role requires 4+ years of progressive SaaS software implementation experience, strong project management fundamentals, and the ability to translate customer goals into technical deliverables while serving as a single point of contact and mentor to project teams.