Jobs at Serene Health

The ECM Supervisor oversees daily operations of a healthcare department, conducting quality audits of case management staff and implementing corrective/improvement plans. Responsibilities include performance evaluations, staff training coordination, member issue resolution, onboarding support, and administrative tasks. The role requires 2+ years of healthcare supervisory experience including performance management and employee coaching, with proficiency in Microsoft Office and strong organizational/communication abilities.

The ECM (presumably Life Care Management) Supervisor oversees daily departmental operations, conducts quality audits of care managers against contract standards, and develops corrective action plans. Responsibilities include performance evaluations, staff training identification, member experience management, technical troubleshooting, onboarding coordination, and administrative support. The role requires healthcare supervisory experience, proficiency with Microsoft Office, and strong communication and organizational skills.