voice-of-customer jobs in San Diego

Own the end-to-end product roadmap for DRAGEN Array, DesignStudio, and legacy array software, defining requirements based on customer needs and competitive landscape. Act as the voice of array software customers through Voice of Customer efforts, customer interviews, and advisory boards.…See more Drive go-to-market strategies for new launches and major releases, and translate complex technical capabilities into compelling narratives for enterprise buyers. Coordinate cross-functionally across Illumina's software portfolio to ensure array customers benefit from integrated platform capabilities.

Senior Staff Software Outbound Technical Product Manager at Illumina responsible for owning product positioning, go-to-market strategy, and customer relationships for a portfolio of genomics and life sciences SaaS products. The role requires translating complex technical capabilities into customer-centric narratives, leading voice-of-customer efforts, and partnering with Engineering, Sales, and Marketing to align roadmap decisions with commercial impact.…See more The ideal candidate has 12+ years of product management experience, deep knowledge of genomics analysis software and cloud platforms for genomics data analysis, familiarity with FDA/ISO:13485 regulated environments, and the ability to influence product strategy across multiple platforms and cross-functional teams.

Director-level product management role responsible for defining strategy, roadmap, and business planning for an integrated clinical solution spanning instrumentation, software, and assay content. The leader will manage a team of product managers while directly owning strategic initiatives, translating customer insights and market dynamics into product requirements, and driving cross-functional alignment across R&D, platforms, assay development, software, regulatory, and operations.…See more Success requires systems thinking, customer orientation, and the ability to guide tradeoff decisions for a complex multi-component offering in a matrixed environment.