The Security Cross-Functional Success Architect role combines technical platform expertise with strategic customer engagement to drive ServiceNow security implementations at enterprise scale. The ideal candidate will have 8+ years of hands-on ServiceNow experience across multiple product lines (CMDB, SecOps, ITOM, Vulnerability Response, OT Security), deep knowledge of enterprise architecture patterns, and proven ability to design and optimize large-scale solutions.… Key responsibilities include providing architectural guidance, developing enablement content and best practices, assessing implementations for performance and compliance, and serving as a trusted technical advisor to strategic accounts. Required certifications include CSA, CAD, and CIS (at least two product areas); preferred expertise spans CTA/CMA certification, REST/SOAP integrations, JavaScript/Flow Designer, MID Server architecture, and emerging ServiceNow AI capabilities.