Lead ServiceNow AI implementation projects as an architect-manager, designing and deploying AI solutions (NOW Assist, Agentic, AI Control Tower) with hands-on expertise in prompt engineering, LLM orchestration, and RAG techniques. Configure Moveworks for automated ticket resolution and integrate multiple AI models within ServiceNow workflows.… Conduct client design sessions, manage project delivery across waterfall and agile models, and lead technical teams while supporting pre-sales efforts.
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