Principle Network Support Engineer providing onsite technical support to DoD/Federal customers, troubleshooting complex network and product issues across multi-tiered systems. Responsibilities include working with support and development teams to resolve issues, utilizing NETSCOUT's Knowledge Management database, and advising customers on network management best practices.… Requires minimum 5 years in network management supporting external customers, CompTIA Security+ or higher (CISSP required), CCNA/CCNP Cisco certification, and hands-on Linux and Windows/Unix knowledge.
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