Senior Staff Inbound Product Manager responsible for owning the roadmap, vision, and requirements for conversational AI features within ServiceNow's AI platform. The role requires translating customer feedback into product improvements, guiding product strategy across multiple teams, and steering the development of AI features including disambiguation, clarification, document/multimodal experiences, slot filling, feedback intelligence, and fallback handling.… Success requires 12+ years of enterprise product management experience, deep knowledge of conversational AI, generative AI, and agentic systems, plus hands-on experience with AI evaluation, prompt engineering, retrieval systems, and knowledge bases. The person will create PRDs, define testing and quality requirements, support strategic customers through pilots and go-lives, and coordinate dependencies across engineering and design teams.