Business Systems Analyst responsible for configuring, administering, and supporting mid-to-large scale ERP systems (primarily SAP) and service management platforms (ServiceNow) in engineering, manufacturing, and distribution environments. The role involves managing small to mid-size IT projects using waterfall and agile methodologies, authoring business process documentation and functional specifications, coordinating testing activities (unit, functional, and UAT), and performing technical application administration for both front-end and back-end functions.… The candidate must have 15+ years of progressive business systems analysis experience, with at least 10 years in IT business analysis within manufacturing/distribution, and deep expertise in MRO, inventory, warehouse, asset maintenance, and service management processes.