Staff Software Engineer role focused on DevOps, release engineering, and platform tooling at ServiceNow. Responsibilities include designing and executing CI/CD pipeline improvements, owning observability infrastructure and performance tooling, architecting batch API strategies, and leading AI/agentic adoption across engineering workflows.… Requires 10+ years of software engineering experience with 3+ years at senior/staff level, deep expertise in Java/JavaScript/Python, Kubernetes, CI/CD platforms (Jenkins, GitHub Actions), and observability stacks (Grafana, Prometheus, OpenTelemetry), plus demonstrated experience applying AI/ML to engineering processes.
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