Lead Salesforce administration, development, and AI automation initiatives for an insurance software company. Design, build, and deploy AI agents using Salesforce Agentforce and integrate Salesforce with third-party platforms (Microsoft 365, Aircall, Calendly, Applied Epic).… Independently manage technical projects from requirements through deployment, optimize workflows, maintain data security and integrity, and support end-user adoption while staying current with Salesforce and AI advancements.
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