Technical Lead

Summary

Technical Lead managing IT operations, security incident response, and customer support for a DoD facility. Responsibilities include providing peer mentorship to technicians, managing NIPR/SIPR access and data calls, troubleshooting hardware/software/network issues including VoIP and VTC systems, handling Help Desk Service Manager documentation, and resolving tickets to SLA standards while supporting VIP/executive customers. Must hold a DoD Secret clearance and Security+ or higher certification; requires 5+ years of IT operations experience.