Systems Administrator

Summary

A Tier II support role providing escalated troubleshooting, systems analysis, and pre-sales engineering solutions for client networks and end users. Responsibilities include resolving complex tickets related to Active Directory, line-of-business applications, routing/switching, servers, and hardware (workstations, printers, firewalls, switches); performing planned maintenance; conducting systems analysis to recommend supportable solutions; and delivering exceptional customer service. Requires 3+ years of IT support experience, proficiency with Windows Server, O365, LAN/WAN configuration, and ideally Azure, MCSA/E, or CCNA certification.