Staff Engineer

Summary

The RMA Engineer manages Return Material Authorizations for hyperscaler and enterprise server products, handling hardware evaluation, troubleshooting, and disposition. Responsibilities include diagnosing component-level failures, performing root cause analysis, executing test plans, and validating server configurations across AWS, Azure, and GCP environments. The role requires collaboration with engineering, supply chain, and customer support teams, plus inventory management and process coordination. Candidates need a bachelor's degree in Computer Science or Electrical/Electronics Engineering with 4+ years of hardware engineering experience (or equivalent via advanced degree).