Staff Engineer

Summary

The RMA Engineer manages Return Material Authorizations for hyperscaler and enterprise server products, handling review, logging, troubleshooting, and root cause analysis of returned hardware down to component level. Responsibilities include diagnosing failures, executing test plans, validating server SKUs across cloud platforms (AWS, Azure, GCP), and coordinating repair and return-to-service processes. The role requires collaboration with engineering, supply chain, and customer support teams, along with maintaining accurate records and generating trend reports. Required background: Bachelor's in Computer Science or Electrical/Electronics Engineering plus 4+ years of hardware engineering experience (or equivalent with advanced degree).