Software QA and Support Engineer

Summary

A Software QA and Support Engineer role requiring 5+ years of QA testing experience, with responsibilities spanning test case development, automation testing in TypeScript or Python, first and second-tier customer support, and ticket triage in Jira. The role balances QA automation work—identifying opportunities to improve testing through automation and AI—with customer-facing support responsibilities, including troubleshooting, bug reporting, and documentation of recurring issues.