Genesys Cloud Architect

Summary

Design and architect end-to-end contact center solutions on Genesys Cloud with a focus on high availability, scalability, and fault tolerance. Lead integrations between Genesys Cloud and Salesforce Service Cloud Voice (SCV) using APIs and event-driven architectures. Implement AI-powered experience orchestration, bot integrations, and automated workflows. Provide technical leadership to engineers, administrators, and IVR developers while defining platform governance, security compliance protocols, and operational best practices.