Analyst, Digital Employee Experience (DEX) Operations & Analytics

Summary

Analyst role focused on Digital Employee Experience (DEX) operations and analytics, supporting IT service desk and enterprise technology environments. The role involves analyzing large datasets, identifying trends and optimization opportunities (ticket reduction, issue elimination, proactive resolution), and creating dashboards and reports to drive operational improvements. The analyst will collaborate with support and engineering teams to prioritize initiatives based on business impact and user experience. Required skills include SQL, data analysis, dashboard creation, strong Microsoft 365 proficiency, and excellent communication.