Design, build, and operate an enterprise ITSM platform centered on BMC Remedy AR System 9.1, managing the full application stack (Incident, Problem, Change, Request, Knowledge, Asset modules) plus Smart IT, Digital Workplace, and CMDB integrations. Lead system upgrades, patches, schema migrations, and maintain security compliance per RMF/ATO requirements.… Automate routine tasks and deployments using Python and/or PowerShell, optimize CMDB data quality, and provide Tier 3 support and mentorship to junior administrators.
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