The Implementation Manager leads customer implementations of the Moveworks Agentic AI platform, overseeing on-time, on-budget delivery and ensuring projects follow leading practice methodology. Responsibilities include managing engagement governance, timeline, scope, risk, and resourcing; helping customers build and launch agentic workflows; and providing change management guidance for adoption and organizational readiness. The role requires collaborating with customer teams, partners, and internal stakeholders (Sales, services) to understand customer goals, identify gaps between plan and actuals, and serve as the primary point of contact for project success. Success demands mentoring team members and partners, tracking progress, and managing deviations through appropriate mitigation strategies.