This is a senior-level IT support role handling escalated complex technical issues across remote and onsite client environments. The Client Engineer will troubleshoot and resolve infrastructure-layer problems spanning M365 administration (Exchange, SharePoint, Teams, Entra ID), macOS support, networking (DNS, DHCP, VPN, firewalls), and generative AI platforms, while traveling to client sites in the metro area as needed. The role requires strong technical depth, independent judgment, excellent client-facing communication skills, and the ability to quickly assess scope and determine whether issues require remote or onsite resolution. A valid driver's license and comfort working in ambiguous situations across both remote and field settings are essential.
Software Gigs
As Business Systems Analyst at Luminize, you'll design and build automation infrastructure that enables the company to manage 80+ brands without proportional headcount growth. You'll partner with department leads to identify high-impact manual workflows, architect custom tools across Google Workspace (Apps Script, Sheets, Docs, Forms), and integrate platforms like Asana, HubSpot, Looker Studio, and Slack. You'll also identify and build production AI workflows using LLMs (Gemini, Claude, ChatGPT) for tasks like client feedback categorization and document parsing. The role requires 5+ years of business process improvement or systems integration experience, strong proficiency in Google Apps Script (JavaScript) and no-code platforms (Zapier or Make.com), and hands-on knowledge of REST APIs, webhooks, and LLM APIs.
As Business Systems Analyst at Luminize, you will design and build automation infrastructure across Google Workspace, Asana, HubSpot, and Looker Studio to manage workflows for 80+ e-commerce brands without proportional headcount growth. You'll own process discovery and redesign, architect custom integrations using Google Apps Script, Zapier, and Make.com, and identify opportunities to deploy LLMs (Gemini, Claude, ChatGPT) for analysis, categorization, and document parsing. You will also drive adoption through documentation, SOPs, and end-user support while managing shared infrastructure governance with IT. The role requires 5+ years in business process improvement or systems integration, strong Google Apps Script and no-code platform skills, and hands-on experience with REST APIs, webhooks, and AI tools.
Senior Technology Consultant responsible for designing, configuring, and securing Microsoft 365 environments for biotech and life sciences clients, including identity management, endpoint security, and data protection. Will lead independent projects from requirements gathering through implementation, deploy and administer enterprise AI platforms (OpenAI, Anthropic/Claude), and serve as trusted technical advisor to C-suite executives. Role requires hands-on technical troubleshooting across Microsoft 365, cloud services, networking, and SaaS applications, combined with project ownership, clear communication, and business judgment.